As part of the negotiation skills development program, the training “Resultative interaction with clients” was held. Customer orientation.”
Customer orientation as a key competitive advantage in the new Ukraine
Training results:
• Familiarized with the best practices of client orientation and interaction with Clients
• Formed an understanding of the system approach to working with Clients
• Worked out possible changes to improve customer orientation, to achieve results and build long-term relationships with customers
The training was carried out according to methods specially developed for the training of adults: constant reliance on existing professional experience, a minimum of theory (30%), a maximum of practical training of skills (70%) during special exercises, games, specific situations and independent work with feedback coach and group.
EFFECTIVE INTERACTION WITH CLIENTS 2 MODULE
Our projects
THE NEW REALITY OF POLICE LEADERSHIP MODULE 4
Completed the final, 4th module of the “New Reality of Police Leadership” program.
The training covered such key aspects as the complex “mindset” of an effective leader, the development of a
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THE NEW REALITY OF POLICE LEADERSHIP MODULE 3
Another 3rd module was held for the Patrol Police Academy in Kryvyi Rih. We thank the organizers of the project Regional Program Office of the US Department of Justice / ICITAP in Ukraine for their trust.
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ORGANIZATION DEVELOPMENT THROUGH PEOPLE DEVELOPMENT
A joint project with Odgersbemdtson. Workshop “Development of the organization through the development of people”.
