Commercial Director, practicing trainer-consultant.

Education - economic, personnel management. Certified trainer. Experience in telecommunications for 7 years, 6 years – as internal trainer in the call center of the largest telecommunications company in Ukraine. Experience in conducting trainings for more than 8 years.

Experience: development and implementation of service standards in the Call Center. Opening line of corporate clients in Lviv. Development and maintenance of the information website of the service department. Building a training system in the largest logistics center. From November 2010 - Internal Coach of the Bank of the Intesa Sanpaolo Group. Development and implementation of customer service standards in bank branches. Launch of a telephone line for servicing internal clients as part of a project to introduce a new bank software.

PROFESSIONAL SPECIALTY:

• telephone sales, telemarketing
• quality service in the call center
• negotiations, communications, sales techniques
• high-quality customer service
• conflict management
• personal performance management
• development of presentations in MS Power Point
• stress management