At the training “Customer Oriented Service” we explored the topic of quality customer service that exceeds expectations, bringing joy in the process of service and sale, which is essentially a customer-oriented business. Creating a customer-oriented business is possible only through improving the process of interaction with the client in detail. Sometimes these are very small details that seem insignificant, but they, like many bricks, build a building of quality service.
As part of the training, participants were able to:
-Build on work with the Client on the basis of client-oriented principles, values and standards.
-Qualitatively and competently accompany the Client in the service process.
-Analyze the “pluses” and “minuses” of your own behavior, get objective criteria for assessing the level of your professionalism.
-Develop an attitude towards the Customer as the basis of the business in order to constantly strive to ensure maximum customer satisfaction.
-Prevent and constructively resolve conflict situations.
-To form a system of skills and knowledge to find an individual approach and provide quality service to the most demanding Client.
